Privacy Policy

Last updated: [date]

Cognitiva Brain Health (“Cognitiva,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information depending on how you interact with us: as a visitor to our website, or as a member enrolled in one of our programs.

1. Scope

This policy applies to:

  • Visitors browsing cognitivabrainhealth.com
  • Individuals who join our waitlist or register for a webinar
  • Members enrolled in an Essential, Plus, Personalized, or Concierge program

This policy does not apply to third-party websites linked from our site.

2. Information We Collect From Website Visitors

If you are simply browsing the site, filling out our contact form, or joining the waitlist, we collect:

  • Name, email address, and phone number you provide voluntarily
  • Technical information such as IP address, browser type, device information, and pages viewed

This site does not ask visitors to submit medical history, symptoms, or diagnosis information. Please do not include this type of detail in a contact form or waitlist submission.

3. Information We Collect From Program Members

If you enroll in a Cognitiva program, particularly the Personalized or Concierge tiers, we may collect additional information necessary to provide care, including:

  • Date of birth and contact details
  • Medical and cognitive health history
  • Intake forms, cognitive testing results, and lab results where applicable
  • Communications with your care team

Some of this information is considered Protected Health Information (PHI) under HIPAA. Where a treatment relationship is established, this information is handled in accordance with HIPAA and you will receive a separate Notice of Privacy Practices.

4. Cookies and Tracking Tools

We use the following tools to understand how visitors use our site and to measure the performance of our marketing:

  • Google Analytics (GA4), for site usage and behavior
  • Google Tag Manager, to manage the tools listed here
  • Microsoft Clarity, for session recordings and heatmaps showing how visitors interact with pages
  • Google Ads, for measuring the performance of paid advertising campaigns

A cookie banner allows you to choose which categories of tracking you consent to before they are activated. See our Cookie Policy for details on each tool and how to manage your preferences.

5. How We Use Your Information

  • Respond to inquiries and provide requested information
  • Operate, maintain, and improve the website
  • Communicate with you about our programs
  • Provide care and manage your enrollment, if you become a member
  • Comply with legal and regulatory obligations

6. How We Share Your Information

We do not sell your personal information. We may share information with service providers who help us operate the website and our business, such as hosting, analytics, and email providers, and with your care team if you are enrolled in a program. We may disclose information when required by law.

7. SMS and Text Messaging

If you provide your mobile number and opt in to receive text messages from us, you consent to receive SMS communications related to your care or our programs, such as appointment reminders and scheduling updates. SMS opt in is voluntary and not required to use our services. Message and data rates may apply. You may opt out at any time by replying STOP to any message.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, and to opt out of certain uses. To exercise these rights, contact us using the information below.

10. Children’s Privacy

This site is not directed to children under 13, and we do not knowingly collect personal information from children.

Our site may contain links to other websites. We are not responsible for the privacy practices or content of those sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

13. Contact Us

Cognitiva Brain Health

Email: support@cognitivabh.com

Phone: +1 561-468-5806

2201 Corporate Blvd NW, Suite 202, Boca Raton, FL 33431