Emsella & Exomind Deposit Refund Policy
Last updated: October 25, 2026
This policy covers deposits paid to reserve a discounted rate on Emsella or Exomind treatment with Cognitiva Brain Health (“Cognitiva,” “we,” “us,” or “our”).
1. How Deposits Work
- Deposits are optional. You can also pay in the office without one.
- A $200 deposit secures your discounted rate if you decide to move forward with treatment after your demo.
- If you move forward, your deposit is applied toward your treatment total.
2. 100% Refundable
If you decide not to move forward with treatment, you can request a full refund of your deposit. There are no fees or deductions. Because the deposit is what secures your discounted rate, the discount no longer applies once your deposit is refunded.
3. How to Request a Refund
Contact us by email or phone with your full name and the date of your payment. We will confirm once your refund has been processed.
4. When You Will Receive Your Refund
Refunds are returned to your original payment method within 3 to 5 business days of being processed. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.
5. Changes to This Policy
We may update this policy from time to time. Changes are effective upon posting, reflected by the “Last updated” date.
6. Contact Us
Cognitiva Brain Health
Email: support@cognitivabh.com
Phone: +1 561-468-5806
2201 Corporate Blvd NW, Suite 202, Boca Raton, FL 33431